Definitions

1. Supplier- The supplier is MKR Electronics Ltd an organization that provides something needed such as a goods or service.
1.1 Customer- a person or organisation who buys goods or a service
1.2 Contract- the contract between the Customer and the Supplier which is created by the supplier’s counter signing the order form and includes the Quotation, Order form and Annexes and amendments.
1.3 Writing- includes any similar expression including email and other forms of written communication.
1.4 Purchase Order Number- the buyers unique number relating to the order for the goods to be supplied by the supplier to the Customers in accordance with the terms of the contract.
1.5 Goods- means the products supplied or manufactured by the supplier for the Customer.

Supply of goods

2.Legal title to the goods shall remain with the Supplier until such time as the Supplier has received payment to the price of the goods and of the price of any services previously or subsequently supplied by the seller to the purchaser.

2.1 All orders are built to the exact specification of the customer. It is therefore the responsibility of the customer to set the exact specification. 

2.2 The customer has a maximum of 5 working days from receipt of delivery to report manufacturing faults. Any faults must clearly be reported in writing.

2.3 Repairs to manufacturing faults must be carried out by the supplier unless agreed otherwise by both parties.
2.4 Any changes to orders must be made and agreed in writing by both parties, any changes may change the invoice amount and delivery date, any changes will be discussed in writing as soon as possible.

 

Charges, Payments and recovery of sums due

3.The charges of goods shall be set out as in the quotation and final invoice and shall be the full and exclusive remuneration of the supplier in respect of the supply of the goods. Unless otherwise agreed in writing by the customer, the charges shall include every cost and expense of the supplier directly or indirectly incurred in connection with the supply of the goods, including but not limited to the cost of packaging, insurance, delivery, unloading, stacking and carriage.
3.1 The Supplier reserves the right, by providing written notice to the Customer at any time before delivery, to increase the price of the Goods to reflect any increase in the cost to the Supplier which is due to any factor beyond the control of the Supplier.  
3.2 All amounts stated are inclusive of vat.
3.3 Following delivery of the goods, the supplier shall invoice the customer as specified in the purchase order. Each invoice shall include such supporting information required by the customer to verify the accuracy of the invoice, including the relevant Purchase Order Number and a breakdown of the goods supplied in the invoice period.
3.4 The Customer shall pay the supplier the invoiced amounts no later than 30 days net after verifying that the invoice is valid and undisputed and includes a valid purchase order number. This can be subject to change if payments are continually made late or left outstanding, credit terms may be changed at the supplier’s discretion. Failure to make payment may result in the account returning to proforma invoices.
3.5 The customer has a maximum of 5 working days from date of invoice to dispute an invoice. All disputed invoices must be received in writing. 
3.6 If the customer fails to consider and verify an invoice in a timely fashion the invoice shall be regarded as valid and undisputed for the purposes of paragraph 3.3 after a reasonable time has passed 
3.7 If a payment of an undisputed amount is not made by the customer by the due date. Then the customer shall pay the supplier interest at the interest rate of 2%.
 

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Quality 

4.The supplier aims to provide defect free products and services to its customers on time and within budget.
4.1 The supplier operates a Quality Management System that has gained BS EN ISO 9001 : 2015 certification, including aspects specific to the design, manufacture and supply of electronic components and assemblies.
4.2 The management is committed to: Developing and improving the Quality Management System, continually improving the effectiveness of the Quality Management System, the enhancement of customer satisfaction.
4.3 The management has a continuing commitment to ensure that customer needs and expectations are determined and fulfilled with the aim of achieving customer satisfaction. 
4.4 The supplier will try to ensure the availability of resources, and will discuss any issues with the customer
 
Cancellation
5. The customer shall have the right to cancel the order for the goods, or any part of the goods which have not yet been delivered to the customers. The cancellation shall be made in writing. The customer shall pay any such charges or part of the charges for goods and labour which have been delivered to the customer or, on the deemed date of service of the notice of cancellation, are already in transit and the cost of materials which the supplier has purchased to fulfil the order for the goods and which cannot be used for other.
 
Delivery
6. Delivery dates are an approximation and are subject to change. The Supplier is not liable for any delays in delivery however caused.  Any potential delays will be discussed as early as possible. Changes and customer specification and availability of components can cause delays.
6.1 Delivery shall be to the address specified in the Purchase Order. Delivery of the goods shall be completed once the completion of unloading the goods from the transporting vehicle at the delivery address has taken place.
6.2 Any access to the customer’s premises and any labor equipment that may be provided by the customer in connection with the delivery of goods shall be provided. 
6.3 Delivery of the goods shall be accompanied via email by a delivery note which shows the Purchase Order Number and the type and quantity of the goods and, in the case of part delivery, the outstanding balance remaining to be delivered. 

6.4 Delivery is assumed to be on working days during normal business hours. 
6.5 If delivery is in instalments, then to comply with the sales of good act 1979 dates and details of instalments (including price and quantity etc) must be set out in the specification and acknowledgement in the purchased order acknowledgement.
 
New customers and credit accounts
7. All new customers must complete a credit application form
7.1 All new customers will need to complete a one-month period on proforma before being eligible to open an account with credit terms
7.2 Credit references must be confirmed before any new customer orders.it is the responsibility of the customer to notify in writing any changes that may affect credit reliability 
7.3 All credit limits and specifications including any changes to such terms must be discussed in writing 
 
Property and Guarantee of title
8.Without prejudice to any other rights or remedies of the customer, title and risk in the goods shall pass the customer when delivery of the goods is complete (including off-loading and stacking)